Who should I contact if I have questions about my bill?

If you have any questions about your bill, please don’t hesitate to contact our billing team at Yeo and Yeo Accountant Services directly at (989) 797-1400. They are happy to walk through your statement, explain charges, or help you sort out insurance issues.

How will I receive my invoice?

Invoices are typically sent by email. If we don’t have an email on file, your invoice will be mailed to your home address.

When should I expect to receive my invoice?

Invoices are usually sent out a few weeks after your appointment. If you haven’t received yours and it’s been more than a month, feel free to contact our billing team at Yeo and Yeo Accountant Services at (989) 797-1400.

Why do I have a balance due if I already paid a copay?

Your copay is just one part of what your insurance may require. If your deductible hasn’t been met, or your insurance doesn’t cover the full cost, you may see an additional out-of-pocket balance.

How do I know what my copay or deductible is?

We recommend contacting your insurance provider directly for the most accurate and up-to-date information about your specific plan, including copays, deductibles, and coverage details.

Why am I being charged for a missed appointment?

If you miss an appointment or cancel with short notice, you may be subject to a late cancellation or no-show fee. This policy is in place to protect our providers' time and ensure availability for other patients, and is enforced at our providers’ discretion. If you have questions about a specific charge, please contactour billing team at Yeo and Yeo Accountant Services at (989) 797-1400.

How do I add or update my insurance information?

You can update your insurance info any time by:

Calling our admin team at (269) 350-0243

Texting us a clear photo of the front and back of your insurance card to 269.350.0243

Emailing a clear photo of the front and back of your insurance card to admin@brainwisepsychotherapy.org

Bringing your card in person to your next appointment

Uploading it through the patient portal

If we don’t receive your current insurance information, you’ll be billed directly and held responsible for the full cost of the appointment. To avoid unexpected charges, please keep us updated as soon as anything changes with your insurance.

Why is the client portal showing a balance of $XXXX?

The billing information in the client portal may not always reflect the most up-to-date or accurate charges. It can sometimes show placeholder amounts, outdated balances, or insurance estimates that haven’t been finalized.

If you see a balance listed in the portal, please reach out to our admin staff. We’ll remove it from your view, and you’ll need to contact our billing team directly for the most up-to-date and accurate balance information.